Commonly asked questions & answers

  1. Where are you located?
    903 Woodward Ave
    Muscle Shoals, AL 35661
    We are in the shopping center next to Subway
  2. What are your hours?
    We are open Monday-Friday 9 am – 6 pm, Saturday by appointment only, and closed on Sunday.
  3. How much does it cost to have a computer repaired?
    There is a non-refundable deposit of $35 due at drop off. This amount will be applied to the overall repair total. Beyond this, we cannot give an estimate on repairs until we have the device and do an evaluation. We will be glad to call you with an estimation of cost after our diagnosis.
  4. Do you repair cell phones or tablets?
    Yes. The cost is $35 plus part cost. We do not currently keep parts for these in stock. Phone repairs normally take about an hour to complete once we receive the parts.
  5. Do you do service calls?
    We do. Pricing starts as low as $20. Call us for specific location pricing. There is a required 24 hours cancellation time period. Failure to follow this policy will result in mandatory payment being due BEFORE the call is run on all future service calls.
  6. How long do repairs take?
    Repairs usually take 1-2 business days. If we are behind in repairs, there will be a sign posted on our front counter with the current wait time. We cannot control the speed or origin of shipping. The vast majority of computer parts are manufactured overseas and shipped from foreign countries. These parts take time to clear customs. We have no control over how long this process takes.
  7. Do you work on Mac products?
    Yes, we do.
  8. Do you sell refurbished laptops and/or desktops?
    We typically have refurbished laptops for sale and occasionally have refurbished desktops. All refurbished computers have a 6 month warranty through our office. Inventory on refurbs will vary greatly so it is best to come in the store to check what is available.